2-11-2021

UPCOMING ELECTION

We are starting to prepare for the May 18, 2021 Regular (Special) District Election.  The Wickiup Water District will have three board positions open and are seeking individuals who want to contribute to improving our district.  After the election, these positions will fill four-year terms to begin on July 1, 2020 and end on June 30, 2024.  The Wickiup Water District Board of Commissioners is comprised of five commissioners. Each commissioner is elected by the registered voters of the district to serve a four-year term.  Founded in 1938, we continue to provide safe, quality drinking water to our community.

Applicants for the vacant positions must be registered voters who reside within the district’s boundaries. Interested candidates can request an election packet, which includes instructions from the Clatsop County Clerk and Elections office, from the district office. Please call 503-458-6555, or email michelle@wickiupwaterdistrict.com, or visit our office during regular business hours of 8:30 am through 4:30 pm, Monday through Friday. 

DEADLINE FOR FILING MARCH 18, 2021

2-11-2020  CUSTOMER PORTAL!!!!  

Starting with our March 1, 2020 billing, you will have access to a Customer Portal.  On the website, click on the "Pay Online" tab and you will then be taken to the Customer Portal Login Screen.
If you have not accessed the portal before, you will need to setup your account and password before you use the portal. To do this, locate on the bottom of the Customer Portal Login screen, the section called `First Time Customer Portal User`. Click on the `Enable Portal Access` button to enter your email address, account number, and a password use to access the Portal.
You can find your account number from your last bill.
You will need to enter the password you would like to use twice to make sure it is accurate.
Check the box next to ` I agree to the Terms of Use for this website`
Then press the button `Enable Online Access Now`
If everything is in order, you will logged in the Customer Portal and taken to the home screen of your account.
Payment Options in the Customer Portal

There are a variety of convenient payment options included in the Customer Portal. 
1. e-Check: Initiate a single payment direct withdrawal from your US checking account. There is a Convenience Fee to cover the cost of providing this withdrawal.
2. Credit/Debit Cards: Initiate a single charge to your credit or debit card. Debit cards with the Visa or MasterCard logo are supported. There is a Convenience Fee to cover the cost of providing this transaction.
3. AUTO PAY: Enroll to have recurring automatic direct withdrawals from your US financial institution account for the amount of your monthly bill. There is a Convenience Fee to cover the cost of providing these withdrawals.
To enroll in AUTO PAY go to the website and click on the forms. Download and complete the AUTO PAY form and return it along with a voided check to: Wickiup Water District 92648 Svensen Market Rd., Astoria, Oregon 97103. 
4. If you don`t want to use the Customer Portal, you can also make payments by mail or in person. 

By Mail: Send payment along with payment stub from the bottom of your invoice to:

WICKIUP WATER DISTRICT -- 92648 Svensen Market Rd., Astoria, Oregon 97103
In Person:  Office Hours: 8:30 to 4:30 Monday through Friday.  For your convenience, there is drop box for after hours.

FAQs - Frequently Asked Questions

1. Why am I charged a `Convenience Fee` when I make a credit/debit card or ACH/eCheck payment?
The `Convenience Fee is collected simply to cover third party costs associated with providing the `Convenience` of using credit/debit cards or ACH/eChecks to make payments.
2. How do I enroll in, change, or cancel AUTO PAY (recurring automatic bank withdrawal)?
To enroll, please fill out the AUTO PAY form, sign and return to Wickiup Water District, 92648 Svensen Market Rd., Astoria, Oregon 97103, along with a voided check.  To change or cancel your enrollment, contact us directly during business hours.
3. How will I know if payment was made by AUTO PAY (recurring automatic bank withdrawal)?
Your bill stub will show the word `automatic` in the amount due box.
4. When will my AUTO PAY come out of my bank account?
 You should expect the balance due shown on your bill to be automatically withdrawn from your bank account on or about the 10th of each month.
If payment is not honored by your financial institution, a service fee and any applicable interest and penalty will be assessed. In addition, your AUTO PAY enrollment may be be canceled.

If you have any questions, please contact the office (503) 458-6555.

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We are now accepting payments in the office, by mail, and there is a drop box.  Our goal is to eventually eliminate the PO Box/lock box in Portland.  We have subscribed to Clover Check Acceptance by Mail and are required to provide you with the following notice:

FOR CUSTOMERS WHO DROP OFF CHECK PAYMENTS IN DROP BOX AND/OR MAIL IN CHECK PAYMENTS RESPONDING TO A STATEMENT:

When you provide a check as payment, you authorize us to use information from your check to process a one-time Electronic Funds Transfer (EFT) or a draft drawn on your account, or to process the payment as a check transaction.  When we use information from your check to make an EFT, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.  If your payment is returned unpaid, you authorize the collection of your payment and a return fee by EFT(s) or drafts drawn on your account.